Visit Kent - Terms and Conditions

Visit Kent website terms

This website is owned and operated by Visit Kent Limited ("Visit Kent"). This is the user agreement that governs your use of this website and the provision of the services we provide you.

Please take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use of our website and the services we provide.

1.) Specific terms relating to the reservation of accommodation

a. Visit Kent acts as agent

When we arrange for accommodation to be reserved on your behalf, Visit Kent operates to an agency model. This means that we act as an agent for the disclosed third party accommodation providers, such as the owner of the hotel or other accommodation type. These terms form the contractual basis of that agency service.

What this agency service also means is that the final contract for your stay within the accommodation will be between you and the accommodation provider and not between you and us. There is a difference between the agency services we provide (which involves helping you find the accommodation you want and introducing you to its provider) and the service delivered by the provider, which is the provision of the accommodation itself.

In most cases there will be additional terms and conditions that will govern the contract for the reservation of the accommodation as each accommodation provider is likely to have bespoke terms and conditions relating to the reservation of their accommodation.

All such additional terms and conditions will be available to you from our website before you complete your transaction. Please make sure that you read these terms and conditions before completing your transaction. These additional terms and conditions will become part of the contract you make with the provider.

As we act as agent this will mean that we have no contractual liability to you in respect of the accommodation. If there is a problem with the accommodation then typically your contractual or statutory remedy will be against the accommodation provider, not us.

b. Booking

Displaying the accommodation on our website is not an offer by us or the accommodation provider to sell availability within that accommodation to you; instead it is an invitation to you to make an offer to the provider, which you do by submitting an Online Order Form.

A transaction with one of the accommodation providers will be completed in one of two ways:

On allocation

This means that the accommodation you have selected can be booked instantaneously. You submit the Online Order Form and our technology is able to immediately confirm to you whether the accommodation is available or not. Once the booking has been accepted and confirmed a contract between you and the accommodation provider is formed.

Subject to Availability

For some of the accommodation it is not possible for us to confirm instantaneously whether accommodation is available or not. Instead, once you submit the Online Booking Form informing us of your accommodation and availability requirements, one of our representatives will call the accommodation provider and will call or email you back to confirm (or not) the booking has been accepted by them.
We aim to call or email you back within twenty four hours of your submission of the Online Booking Form.

c. Deposit

We ask for a ten percent deposit to secure the booking, whether the booking is on allocation or subject to availability. If you cancel a confirmed booking we will keep the deposit.
We accept Visa, MasterCard, Switch, Solo, Maestro, Delta, Connect and other debit/credit cards on request. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel a booking if payment is declined or incorrect cardholder details and billing information have been supplied.

d. Bookings

All accommodation providers have their own terms and conditions that will apply to payment of the balance, and cancellation. The accommodation provider may request that you pay all or part of the balance before arrival, on arrival or on departure. You may be contacted directly by the provider to confirm payment terms.

• Booking confirmation

Following a successful booking we will send to you confirmation via e-mail, which will contain a unique booking number.

• Booking amendments

In many cases there will be charges imposed on you by the accommodation providers in the event that you wish to amend your booking. These charges will be in the contract between you and the provider.

• Special requests

When you make special requests that go beyond the services listed on the website we will of course work with the providers to try to ensure that the special request is met. However, special requests cannot be guaranteed, and, unless any liability arises due to us not complying with this term, we cannot be liable if the special request is not met.

• Change of details

It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting us on enquiries@visitkent.co.uk as soon as possible. We cannot be held liable for sending you any relevant information where you have given us incorrect or redundant contact details.

• Minimum age

In order to make a purchase you must be over 18 years old, be purchasing for yourself and have the legal capacity to make the transaction.

• Your details

Please make sure that upon receipt of the confirmation email or other communication from us, you check them carefully to make sure they accord with our agreement. If they do not, please contact us immediately on enquiries@visitkent.co.uk to highlight your concern. It is your obligation to assist us to mitigate the potential loss caused by any errors by giving us adequate notice of any problem.

2.) Specific terms relating to the eShop

a. Visit Kent acts as agent

In this eShop, Visit Kent operates to an agency model. This means that we act as an agent for disclosed third party suppliers, such as a tourist attraction or venue. This model applies whether you are buying event tickets, attraction passes, goods or other products. These terms form the contractual basis of that agency service.

What this agency service also means is that the final contract for your purchase will be between you and the supplier, not between you and Visit Kent. There is a difference between the agency services we provide (which involves helping you find the product you want and acting as the supplier's agent in effecting the sale) and the service the supplier provides, which is the product itself.

In most cases this will mean that there are additional terms and conditions governing the contract for your purchase as each supplier may have bespoke terms and conditions, these additional terms and conditions will become part of the contract you make with the supplier. All additional terms and conditions will be available to you from our website before you complete your purchase. Please make sure that you have read all these additional terms and conditions before completing your transaction.

As we act as agent this will mean that we have no contractual liability to you in respect of your purchase. If there is a problem with the product, then typically your contractual or statutory remedy will be against the supplier, not us.

b. Buying a Product on our Website

All event tickets, attraction passes, goods or other products offered for sale through this eShop are not an offer by Visit Kent to sell that product, but an invitation to you to make an offer to the suppliers listed on the eShop, which you do by submitting an Online Order Form. Visit Kent is free to accept your offer on behalf of the supplier or to reject it. 

• Minimum age

In order to make a purchase you must be over 18 years old, be purchasing for yourself and have the legal capacity to make the transaction. 

• Payment

We accept Visa, MasterCard, Switch, Solo, Maestro, Delta and Connect. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel a booking if payment is declined or incorrect cardholder details and billing information have been supplied. 

• Confirmation e-mail

Following a successful purchase we will send to you confirmation via e-mail, which will contain a unique booking number. For those buying tickets or passes it is important that you print off the confirmation page of the booking section. This will be requested upon arrival at the attraction / event.

• Your details

Please make sure that upon receipt of the confirmation email or other communication from us, you check the details carefully to make sure they accord with our agreement. If they do not, please contact us immediately on enquiries@visitkent.co.uk to highlight your concern. It is your obligation to assist us to mitigate the potential loss caused by any errors by giving us adequate notice of any problem. 

• Changes to details that you have given us

It is important that all the information you give us when you contact us or otherwise when you use the website, is correct. This includes, without limit, ensuring that we have your correct contact (including e-mail) details at all times. It is your responsibility to inform us of any changes by contacting us on enquiries@visitkent.co.uk as soon as possible. We cannot be held liable for sending you any relevant information where you have given us incorrect or redundant contact details.

•  Changes and amendments

It may not be possible for you to change or amend the event tickets or attraction passes, or change the goods or other products that you have purchased; this will depend on whether such changes or amendments are permitted by the individual supplier's applicable additional terms and conditions and the rules and regulations of the venue, the producers or management. If it is possible to make such changes there will, in many cases, be charges imposed on you by the suppliers under their additional terms and conditions. Please contact the supplier directly if you wish to make any changes or amendments to your purchase. 

• Venue rules and ticket returns policies

All event tickets and attraction passes are sold subject to the rules and regulations of the venue, the producers or the management. If you are unable to attend the event or the attraction you should immediately contact the individual supplier and speak to them about any returns or resale policy that they may have; your right to return tickets or resell them will be governed by the applicable additional terms and conditions of the individual supplier and or any rules and regulations of the venue, the producers or management. 

• Cancellation or rescheduling of events and performances

Times for events and opening times for attractions may be subject to change. It is your responsibility to check whether an event performance or activity has been cancelled or rescheduled. The supplier of the service will use reasonable efforts to contact you in the event of cancellation. Visit Kent will not be held responsible for any cancellation or postponement

• Delivery

We will endeavour to dispatch your products within 3 working days, subject to availability.

As eShop products are usually dispatched by individual suppliers, you pay a separate delivery charge for each item you order. This is the case even if you order a number of items from the same supplier at the same time. Therefore, to calculate the total delivery charge, the online booking system adds together the appropriate delivery rates for each item.

There is no charge for delivery of some tickets as an electronic confirmation is generated at the time of booking. This should be handed in at the attraction / event or Tourist Information Centre on arrival. Details about this are displayed as part of the product description and on the booking screen.

If you receive an item that is different to what was described you must immediately contact the supplier directly and in any event within 7 days of receiving the delivery.

3.) General Terms

• While all the information displayed on this website, including, without limit, descriptions of accommodation and attractions, and details of prices and availability, is believed to be accurate by Visit Kent, the information has been provided to Visit Kent by the individual accommodation providers and suppliers. The information is therefore provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

• The English courts will have exclusive jurisdiction over any claim arising from, or related to, these terms or to a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

4.) Terms relating to Website Use

The following terms apply to your general use of our website:

• Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

• We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off a copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others to material posted on our website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining permission to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

• Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.

• We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

• We process information about you in accordance with our privacy policy. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

• You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

• Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.